Privacy Policy
CAPSE Inc. Last updated: June 22, 2026
Effective date: June 22, 2026
This Privacy Policy explains how CAPSE Inc. ("CAPSE", "we", "our", or "us") collects, uses, stores, and shares information when you use our AI voice agent platform and related services (the "Services").
We serve two types of people: Customers (businesses that purchase and configure our Services) and End Users (individuals who interact with our AI voice agents on behalf of or independently of our Customers). This policy applies to both.
1. Information we collect
1.1 Information from Customers
When you sign up for CAPSE as a business, we collect:
Account information: company name, business email, billing address, and payment details
Configuration data: voice agent settings, call routing rules, escalation logic, and CRM integration credentials
Usage data: number of calls handled, call durations, agent performance metrics, and API activity logs
Communications: emails, support tickets, and messages you send to us
1.2 Information about End Users (callers)
When an End User interacts with a CAPSE-powered voice agent, we may process:
Call audio and transcripts: recordings of the conversation, transcribed to text for the agent to understand and respond
Caller ID and phone number: used to match the caller to existing CRM records if our Customer has configured this
Information provided during the call: name, account number, issue description, or any other details the caller shares verbally
Metadata: call time, duration, language detected, escalation outcome, and device type (where available)
Note: CAPSE processes End User data as a data processor on behalf of our Customers, who act as data controllers. Our Customers are responsible for ensuring they have the appropriate legal basis to use CAPSE with their callers.
1.3 Information collected automatically
When you visit our website or use our platform, we automatically collect:
Log data: IP address, browser type, pages visited, and timestamps
Device information: operating system, screen resolution, and language settings
Cookies and similar tracking technologies (see Section 7)
2. How we use your information
We use the information we collect to:
Deliver the Services: process calls, route escalations, generate transcripts, and sync data with CRM systems
Improve our models: analyze anonymized, aggregated call patterns to improve AI accuracy and response quality. We do not use identifiable call content to train models without explicit Customer consent.
Manage your account: billing, authentication, and Customer support
Send communications: product updates, invoices, security alerts, and (with your consent) marketing emails
Comply with legal obligations: respond to lawful requests from government authorities and enforce our Terms of Service
Ensure security: detect fraud, abuse, and unauthorized access
We work with trusted third-party providers to deliver our Services, including cloud infrastructure, telephony providers, and analytics tools. All sub-processors are contractually required to handle data according to our security and privacy standards. A current list of sub-processors is available upon request.
3. How we share your information
We do not sell personal information. We share data only in the following circumstances:
3.1 With sub-processors
We work with trusted third-party providers to deliver our Services, including cloud infrastructure, telephony providers, and analytics tools. All sub-processors are contractually required to handle data according to our security and privacy standards. A current list of sub-processors is available upon request.
3.2 With our Customers
Call transcripts, metadata, and caller information are shared with the Customer whose voice agent handled the call. Customers control how this data is used within their own systems.
3.3 For legal compliance
We may disclose information when required by law, court order, or to protect the rights and safety of CAPSE, our Customers, or the public.
3.4 Business transfers
If CAPSE is acquired, merged, or undergoes a change in ownership, your information may be transferred as part of that transaction. We will notify you before any such transfer takes effect.
4. Data retention
Data type
Retention period
Call audio recordings
90 days by default; configurable per Customer
Call transcripts
12 months by default; configurable per Customer
Account and billing data
Duration of contract + 7 years (for legal and tax purposes)
Usage logs and analytics
24 months
Marketing emails and preferences
Until you unsubscribe or request deletion
Customers may configure shorter retention windows. Upon account termination, we delete or anonymize Customer and End User data within 60 days, unless we are required by law to retain it longer.
5. Your rights
Depending on where you are located, you may have the following rights regarding your personal data:
Access: request a copy of the personal data we hold about you
Correction: ask us to fix inaccurate or incomplete information
Deletion: request that we delete your personal data ("right to be forgotten")
Portability: receive your data in a structured, machine-readable format
Objection: object to certain types of processing, including direct marketing
Restriction: ask us to limit how we process your data in certain circumstances
Withdraw consent: where processing is based on consent, you can withdraw it at any time
For End Users (callers): If you interacted with a voice agent powered by CAPSE, your data is controlled by the business that deployed the agent — not directly by CAPSE. Please contact that business first. If you are unable to reach them, contact us and we will assist where possible.
To exercise any of these rights, email us at: privacy@capse.ai
We will respond within 30 days.
6. International data transfers
CAPSE operates globally. Your data may be transferred to and processed in countries other than your own, including the United States. Where required, we rely on appropriate safeguards for international transfers, including:
Standard Contractual Clauses (SCCs) approved by the European Commission
Data Processing Agreements with all sub-processors
GDPR-equivalent protections for EU and UK users
By using our Services, you acknowledge that your data may be transferred internationally in accordance with this policy.
7. Cookies
We use cookies and similar technologies on our website for:
Strictly necessary: session management, authentication, and security
Analytics: understanding how visitors use our site (via anonymized analytics tools)
Preferences: remembering your settings and language
We do not use advertising cookies or share cookie data with ad networks.
You can manage cookies through your browser settings. Disabling certain cookies may limit some website functionality.
8. Security
We implement industry-standard security measures to protect your data, including:
Encryption in transit (TLS 1.2+) and at rest (AES-256)
Role-based access controls and audit logs
SOC 2 Type II compliance (Enterprise tier)
Regular third-party security assessments
No system is completely secure. If you believe your data has been compromised, contact us immediately at security@capse.ai.
9. Children's privacy
Our Services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
Update the "Last updated" date at the top of this page
Notify Customers by email at least 14 days before the change takes effect
For significant changes, require acknowledgment before continued use of the Services
Continued use of the Services after changes take effect constitutes acceptance of the updated policy.
11. Contact us
For questions, concerns, or to exercise your rights:
CAPSE Inc. Privacy Team Email: privacy@capse.ai
For EU/UK data protection inquiries, you may also contact your local data protection authority.