CAPSE

CAPSE

CAPSE

POWERING 10 MILLION+ CALLS DAILY

We finally gave AI a human touch.

Except it handles a million calls at once.

AI voice agents that answer, qualify and resolve customer calls 24/7.

14 days trial

No Credit card required

Trusted by 50+ modern teams

Who are we

We turn your 30% missed call rate into guaranteed revenue. Never let another high-intent lead hang up.

0.0M+

0.0M+

Calls handled every day

0.0ms

0.0ms

Average first response time

0.0%

0.0%

Issues resolved without escalation

Powering enterprise support at
  • Cross-border payments platform connecting African diaspora to home markets. CAPSE covers transfer status, dispute intake, and fraud alerts across Nigeria, Ghana, and US corridors.

    0.0s

    0.0s

    avg. dispute intake time

  • Global marketplace with 135M+ active buyers. CAPSE manages buyer-seller dispute resolution, listing policy queries, and account verification — in 190 markets simultaneously.

    0.0 %

    0.0 %

    reduction in ticket backlog

  • Commerce platform powering 4M+ merchants worldwide. CAPSE handles merchant onboarding questions, payout status queries, and app integration support scaling with every sales surge.

    0.0%

    0.0%

    resolved without escalation

  • Global logistics network with 16M+ shipments daily. CAPSE manages package status calls, delivery exception queries, and rescheduling requests — across 220+ countries and territories.

    0.0M+

    0.0M+

    calls handled per month

  • One of the largest US banks with 100M+ card holders. CAPSE handles account inquiry calls, fraud alert follow-ups, and payment dispute intake — replacing tier-1 call center volume entirely.

    0.0%

    0.0%

    drop in avg. handle time

  • On-demand delivery platform with 35M+ orders monthly. CAPSE handles Dasher onboarding support and customer dispute resolution at peak dinner-hour volume — without adding headcount.

    0.0%

    0.0%

    reduction in support opex

Who are we

We turn your 30% missed call rate into guaranteed revenue. Never let another high-intent lead hang up.

0.0M+

0.0M+

Calls handled every day

0.0ms

0.0ms

Average first response time

0.0%

0.0%

Issues resolved without escalation

Powering enterprise support at
  • Cross-border payments platform connecting African diaspora to home markets. CAPSE covers transfer status, dispute intake, and fraud alerts across Nigeria, Ghana, and US corridors.

    0.0s

    0.0s

    avg. dispute intake time

  • Global marketplace with 135M+ active buyers. CAPSE manages buyer-seller dispute resolution, listing policy queries, and account verification — in 190 markets simultaneously.

    0.0 %

    0.0 %

    reduction in ticket backlog

  • Commerce platform powering 4M+ merchants worldwide. CAPSE handles merchant onboarding questions, payout status queries, and app integration support scaling with every sales surge.

    0.0%

    0.0%

    resolved without escalation

  • Global logistics network with 16M+ shipments daily. CAPSE manages package status calls, delivery exception queries, and rescheduling requests — across 220+ countries and territories.

    0.0M+

    0.0M+

    calls handled per month

  • One of the largest US banks with 100M+ card holders. CAPSE handles account inquiry calls, fraud alert follow-ups, and payment dispute intake — replacing tier-1 call center volume entirely.

    0.0%

    0.0%

    drop in avg. handle time

  • On-demand delivery platform with 35M+ orders monthly. CAPSE handles Dasher onboarding support and customer dispute resolution at peak dinner-hour volume — without adding headcount.

    0.0%

    0.0%

    reduction in support opex

Who are we

We turn your 30% missed call rate into guaranteed revenue. Never let another high-intent lead hang up.

0.0M+

0.0M+

Calls handled every day

0.0ms

0.0ms

Average first response time

0.0%

0.0%

Issues resolved without escalation

Powering enterprise support at
  • Cross-border payments platform connecting African diaspora to home markets. CAPSE covers transfer status, dispute intake, and fraud alerts across Nigeria, Ghana, and US corridors.

    0.0s

    0.0s

    avg. dispute intake time

  • Global marketplace with 135M+ active buyers. CAPSE manages buyer-seller dispute resolution, listing policy queries, and account verification — in 190 markets simultaneously.

    0.0 %

    0.0 %

    reduction in ticket backlog

  • Commerce platform powering 4M+ merchants worldwide. CAPSE handles merchant onboarding questions, payout status queries, and app integration support scaling with every sales surge.

    0.0%

    0.0%

    resolved without escalation

  • Global logistics network with 16M+ shipments daily. CAPSE manages package status calls, delivery exception queries, and rescheduling requests — across 220+ countries and territories.

    0.0M+

    0.0M+

    calls handled per month

  • One of the largest US banks with 100M+ card holders. CAPSE handles account inquiry calls, fraud alert follow-ups, and payment dispute intake — replacing tier-1 call center volume entirely.

    0.0%

    0.0%

    drop in avg. handle time

  • On-demand delivery platform with 35M+ orders monthly. CAPSE handles Dasher onboarding support and customer dispute resolution at peak dinner-hour volume — without adding headcount.

    0.0%

    0.0%

    reduction in support opex

The Problem

Your support team is working at full capacity. Your call volume isn't.

Your support team is working at full capacity. Your call volume isn't.

Your support team is working at full capacity. Your call volume isn't.

Every enterprise hits the same wall. The tools don't change. The expectations do. Here's what's quietly breaking your support operation.

Every enterprise hits the same wall. The tools don't change. The expectations do. Here's what's quietly breaking your support operation.

Every enterprise hits the same wall. The tools don't change. The expectations do. Here's what's quietly breaking your support operation.

+340%

+340%

avg. call volume spike at peak enterprise logistics

callers hang up and never call back

lost annually by US businesses due to poor CX

+340%

+340%

avg. call volume spike at peak enterprise logistics

callers hang up and never call back

lost annually by US businesses due to poor CX

You can't hire your way out of volume

You can't hire your way out of volume

You can't hire your way out of volume

Every growth milestone means another hiring cycle. More agents, more training, more overhead — and you still fall behind during peak hours. Headcount scales linearly. Demand doesn't.

Every growth milestone means another hiring cycle. More agents, more training, more overhead — and you still fall behind during peak hours. Headcount scales linearly. Demand doesn't.

Every growth milestone means another hiring cycle. More agents, more training, more overhead — and you still fall behind during peak hours. Headcount scales linearly. Demand doesn't.

Hold time destroys the relationship before it starts

Hold time destroys the relationship before it starts

Hold time destroys the relationship before it starts

8+ minutes on hold. By the time your agent says hello, the customer has already decided what they think of your brand. First impressions in support happen before the first word is spoken.

8+ minutes on hold. By the time your agent says hello, the customer has already decided what they think of your brand. First impressions in support happen before the first word is spoken.

8+ minutes on hold. By the time your agent says hello, the customer has already decided what they think of your brand. First impressions in support happen before the first word is spoken.

Inconsistency is cost you can't see on a spreadsheet

Inconsistency is cost you can't see on a spreadsheet

Inconsistency is cost you can't see on a spreadsheet

Different agents. Different shifts. Different answers. The result isn't one bad call — it's a brand trust deficit that compounds quietly over thousands of interactions, every single week.

Different agents. Different shifts. Different answers. The result isn't one bad call — it's a brand trust deficit that compounds quietly over thousands of interactions, every single week.

Different agents. Different shifts. Different answers. The result isn't one bad call — it's a brand trust deficit that compounds quietly over thousands of interactions, every single week.

Product

Product

AI Solutions That Take Your Business to the Next Level

AI Solutions That Take Your Business to the Next Level

AI Solutions That Take Your Business to the Next Level

We design, develop, and implement automation tools that help you work smarter, not harder

We design, develop, and implement automation tools that help you work smarter, not harder

We design, develop, and implement automation tools that help you work smarter, not harder

On call

01:12

180ms

Thinking....

Voice Call — Live

Picks up instantly. Resolves in under 2 minutes.

CAPSE answers the call the moment it comes in. No hold music. No IVR maze. It listens, understands the issue in real time, and speaks back naturally. The customer hears a voice that sounds like your best agent. The resolution happens before frustration sets in.

Natural voice · 40+ languages

-

Zero hold time

Real-Time Context

Knows who's calling before saying.

The moment a call comes in, CAPSE identifies the caller from their phone number and pulls their full profile order history, account status, open issues, preferred language directly from Salesforce or HubSpot. Every call starts with context, not from zero. After the call, a complete AI-generated summary is auto-logged back to the CRM.

Salesforce + HubSpot

-

Instant data pull

Real-Time Context

Knows who's calling before saying.

The moment a call comes in, CAPSE identifies the caller from their phone number and pulls their full profile order history, account status, open issues, preferred language directly from Salesforce or HubSpot. Every call starts with context, not from zero. After the call, a complete AI-generated summary is auto-logged back to the CRM.

Salesforce + HubSpot

-

Instant data pull

Maria Rodriguez

Customer · DooDish

Live call context

Actions taken on this call…

Maria Rodriguez

Customer · DooDish

Live call context

Actions taken on this call…

Post-call automation

Thinking....

Autonomous Execution

The call ends.
Work is already done.

While CAPSE is still on the call, it triggers Stripe for refunds, sends confirmation SMS via Twilio, closes Zendesk tickets, and fires Slack alerts to your ops team. By the time the customer hangs up, every downstream action is complete. No follow-up. No manual entry. Nothing falls through the cracks.

100+ automations

-

Stripe · Zendesk · Slack

Case Study

Case Study

Everything you need.

Nothing you don't.

Everything you need.

Nothing you don't.

It's a full customer intelligence layer that understands context, intent, and history and resolves issues the way your best agent would.

It's a full customer intelligence layer that understands context, intent, and history and resolves issues the way your best agent would.

Zero Wait Times. Infinite Customer Satisfaction.

Provide instant, human-like resolutions for every caller. Our AI handles complex inquiries and intelligently routes to human agents only when needed, updating your CRM in real-time.

From first message to closed ticket — in under 2 minutes. No hold music, no callbacks.

Scale Your Call Center, Not Your Headcount.

Handle tens of thousands of concurrent inbound and outbound calls. Automate your data entry, intelligent routing, and follow-ups with one seamless AI voice ecosystem.

Talks Like a Human. Thinks Like Your CRM.

A fully integrated AI voice agent that not only talks to your customers but summarizes calls, extracts data, and triggers automated workflows in HubSpot, Salesforce, and Zendesk.

The AI Voice OS for Modern Teams.

Automate inbound support, outbound sales, and CRM workflows instantly. Work smarter, around the clock.

Put Your Customer Service & Sales on Autopilot.

Handle inbound queries, qualify outbound leads, and sync data directly to your CRM 24/7.

How We Work

How We Work

96 Hours to Live. Zero Friction.

96 Hours to Live. Zero Friction.

CAPSE plugs into your existing stack no new hardware, no disruption to live operations. Your team signs off before anything goes live.

CAPSE plugs into your existing stack no new hardware, no disruption to live operations. Your team signs off before anything goes live.

Day 1

Kickoff & audit.

Your CAPSE implementation team maps your existing telephony stack, CCaaS platform, and CRM setup. We identify integration points, flag any conflicts, and define the go-live scope together.

Telephony stack reviewed SIP, Twilio, CCaaS

CRM connected. Salesforce or HubSpot

Go-live scope and call intents defined

Day 2

Connect & integrate.

CAPSE is plugged into your telephony infrastructure via SIP trunk or native CCaaS connector. Your existing phone numbers stay. Your carrier rates stay. Nothing in your live operation changes.

SIP trunk or CCaaS integration live

Existing phone numbers mapped

CRM sync configured auto-log enabled

Day 3

Train on your business.

Your support documentation, FAQ, and escalation logic are loaded into CAPSE. Voice tone, language, and call intent handling are configured to match how your best agents already work.

Call intent library built from your docs

Escalation rules and transfer logic set

Voice tone and language configured

Day 4

Go live. Watch it work.

CAPSE starts handling real calls. Your team monitors via the live dashboard every call, every resolution, every escalation in real time. Nothing is a black box. Your human agents stay focused on what needs them.

Live call handling begins immediately

Real-time dashboard active

Escalation alerts to Slack / Teams live

Your call volume is different.

The result doesn't have to be.

Tell us your current call volume, your stack, and your biggest support challenge. We'll come back with a deployment plan within 24 hours.

Your call volume is different.

The result doesn't have to be.

Tell us your current call volume, your stack, and your biggest support challenge. We'll come back with a deployment plan within 24 hours.

Your call volume is different.

The result doesn't have to be.

Tell us your current call volume, your stack, and your biggest support challenge. We'll come back with a deployment plan within 24 hours.

FAQ

How quickly can CAPSE go live for my team?

Most enterprise teams are fully live within 96 hours. Day 1 we install and configure the system. Day 2 we connect your existing tools — CRM, ticketing, internal knowledge base. Day 3 we run a live test with real call scenarios and tune the voice model to your workflows. Day 4 you go live. No lengthy onboarding, no months-long implementation projects.

Does CAPSE replace my human agents?

No CAPSE handles the repetitive, high-volume calls so your team can focus on complex cases that actually need a human. Think of it as a tireless first line that never calls in sick. Your agents become more effective, not redundant.

How does CAPSE know who's calling?

CAPSE identifies callers in real time by pulling data from your CRM and existing phone system. Before a single word is spoken, CAPSE already knows the caller's account history, open tickets, and past interactions so the conversation starts informed, not from scratch.

What if a call is too complex for AI?

CAPSE escalates to a human agent instantly, with a live transcript and full context already attached. The agent joins the call knowing exactly what was discussed no awkward handoffs, no repeating information.

Does CAPSE work with our CRM systems?

Yes. CAPSE integrates with the tools you already use — including major CRMs like Salesforce and HubSpot, ticketing platforms like Zendesk and Intercom, and most VoIP providers. If you use something less common, our team evaluates it during onboarding.

Is there a volume limit?

No. CAPSE is built to scale with your business whether you handle 500 calls a month or 500,000. The system adjusts automatically during traffic spikes, so peak periods no longer mean missed calls or overwhelmed teams.

How much does it cost?

Pricing is based on your call volume and team size. Every plan includes full onboarding, integrations, and ongoing support. We don't charge per seat or per feature talk to us and we'll scope a plan for your actual usage.

Is our call data secure?

Yes. CAPSE is SOC 2 Type II compliant and encrypts all call data in transit and at rest. Your data is never used to train shared AI models. Enterprise customers can also request private deployment options.

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